Developing digital services and strengthening digital skills are key to more efficient government, a more competitive economy and a better quality of life for citizens

This was the message conveyed by some of the participants and attendees at the eighth Digital Summit of the Western Balkans, organized by the Ministry of Public Administration under Montenegro’s chairmanship of the Berlin Process, under the auspices of the Government of Montenegro and in partnership with the Regional Cooperation Council (RCC). “New knowledge related to cybersecurity, infrastructure, new digital solutions, digital skills and everything that both citizens and businesses need to learn in the period ahead is essential so they can take advantage of all the benefits of the new digital services and processes that will be developed in Montenegro and the Western Balkan countries,” Drakić said. “We believe this will also be translated into an action plan, that the use of artificial intelligence itself will become much more applicable and more widely used by both citizens and businesses, all with the aim of improving processes, making them easier, increasing efficiency and enhancing the competitiveness of our economies and businesses,” Drakić stated. Branimir Bukilić, Chairman of the Board of ICT Cortex, emphasized that one of the most important values of the Digital Summit of the Western Balkans is the opportunity to connect participants, exchange experiences and ideas, and learn about the activities being carried out by countries in the region in the field of digitalization. “Today we are creating AI tools that can, practically through conversation, provide you with information from an information system and help you obtain the right data and important information at the right time.” He assessed that Montenegro and the countries of the region are on the right track, but that it is necessary to accelerate the adoption of new technologies, explaining that the state should develop as many digital services as possible for citizens and businesses in order to speed up business and administrative processes.