Improving the Quality of Public Administration through Modern Approaches and Digitalization

Marija Hajduković, Director General for Strategic Planning in Public Administration, International Cooperation and IPA Funds at the Ministry of Public Administration, participated in the regional conference “Quality Management: Strengthening Excellence and Performance in Public Administration in Bosnia and Herzegovina,” held in Sarajevo and organized by ReSPA (Regional School of Public Administration) and partner institutions. During a panel discussion on the implementation of the Common Assessment Framework (CAF) and the analysis of regional experiences, Hajduković shared Montenegro’s experience to date and presented the positive results the country has achieved in quality management. In her address, she emphasized that the Ministry of Public Administration is actively working to sustainably establish quality standards in the work of public institutions, with the aim of creating an administration fully focused on citizens’ needs. “We believe that smart digitalization and the application of artificial intelligence in the service of citizens are key drivers in creating an efficient, modern and intelligent quality management system,” Hajduković said. She also used the opportunity to present to regional stakeholders and experts a new platform based on advanced technologies, currently in the testing phase at the Ministry of Public Administration, aimed at further improving work processes and the quality of service delivery. Participation in the event confirmed the Ministry of Public Administration’s commitment to the continuous development of capacities, the exchange of good practices in the region and the application of modern tools to build an efficient and transparent public administration.